Privacy Policy

Effective Date: January 1, 2026

Pro Leak Detection has been serving Georgia homeowners and businesses since 2000. We know you trust us with your property and your personal details, and we take that trust seriously. This Privacy Policy explains what information we collect, why we collect it, and how we keep it safe. It applies to our website, phone calls, and in-person services.

Information We Collect

When you contact us or book a leak detection service, we collect the information you give us. This includes your name, phone number, email address, service address, and details about the leak or plumbing issue you are facing.

If you use our website, we may automatically collect certain technical data. This can include your IP address, browser type, device type, pages you visit, and the time you spend on our site. We use this data to improve our website and make it easier for you to find what you need.

How We Use Information

We use your personal information to schedule appointments, send technicians to your location, provide accurate leak detection and repair services, and follow up on the work we performed. We also use it to send you appointment reminders, invoices, and service updates.

With your permission, we may send you occasional promotional messages about our services, seasonal maintenance tips, or special offers. You can opt out of these messages at any time. We never sell your personal information to third parties.

Cookies and Tracking

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us remember your preferences and understand how you interact with our site.

You can control or disable cookies through your browser settings. If you choose to disable cookies, some parts of our website may not function properly, but you can still contact us by phone to book service.

Analytics and Third-Party Tools

We use third-party analytics tools, such as Google Analytics, to collect and analyze website traffic data. These tools help us see which pages are most popular, where visitors come from, and how we can improve our online presence.

These third-party providers may have access to your usage data, but they are contractually obligated to keep it confidential and use it only for the purposes we specify. We do not share your personal contact information with analytics providers.

Data Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share your information with trusted service providers who help us run our business, such as scheduling software, payment processors, and email service providers. These partners only receive the information they need to perform their specific tasks.

We may also disclose your information if required by law, such as in response to a subpoena, court order, or other legal process. We will always strive to protect your privacy and limit any disclosure to what is legally necessary.

Data Retention

We keep your personal information only as long as we need it to provide our services and meet our legal obligations. For example, we retain service records and invoices for a reasonable period to handle warranty claims and comply with tax laws.

When your information is no longer needed, we securely delete or anonymize it. If you request that we delete your data, we will do so unless we are required by law to keep it.

Data Security

We take reasonable steps to protect your personal information from unauthorized access, loss, or misuse. These steps include using secure servers, encryption where appropriate, and limiting access to your data to only those employees and contractors who need it to do their jobs.

No method of transmission over the internet or electronic storage is completely secure. While we work hard to protect your information, we cannot guarantee absolute security. If you have concerns, please contact us using the details below.

User Rights

You have the right to access, correct, or delete the personal information we hold about you. You can also object to or restrict certain processing of your data. To exercise any of these rights, please contact us using the information in the Contact section.

If you have opted in to receive marketing communications, you can unsubscribe at any time by clicking the link in our emails or by calling us. We will honor your request promptly.

Children's Privacy

Our services are intended for adults and businesses. We do not knowingly collect personal information from children under the age of 13. If you believe a child has provided us with personal information, please contact us so we can delete it.

If we become aware that we have collected information from a child under 13 without parental consent, we will take steps to remove that information from our records.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will post the updated policy on our website and revise the effective date at the top.

We encourage you to review this page periodically so you stay informed about how we protect your information. Your continued use of our website or services after any changes means you accept the updated policy.

Privacy Contact